This article was first published on 8 January 2013.
This report (released in December 2012) provides a great overview of the pressures facing retailing and the need for retailers to be moving towards a business model that is:
- Ubiquitous; Existing and being everywhere at the same time; constantly encountered
- Universal; Affecting the world as a whole
- Unique; One of a kind, unlike others
- Assembled by “U” the customer
This is a great resource for anyone looking for a perspective on the future of retailing and the things you’ve got to get right to survive or thrive.